Returns and Exchanges

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at salaam@littlelightbubs.com.au. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at salaam@littlelightbubs.com.au.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

For more information on returns and exchanges, including information on Damages and issues, non-returnable items and refunds please visit our Returns and Exchanges page. 

 

Shipping

How much is shipping?

Shipping is calculated at checkout

Do you ship internationally?

Yes, we offer shipping for both domestic and international customers. 

How can I track my order?

We use Sendle to ship your orders, once orders are placed and ready for shipping you will receive a tracking number. Sendle also has a tracking tool that you can use to track your order, https://try.sendle.com/en-au/tracking.

 

Sourcing and Sustainability 

We use Sendle to ship our products and minimise our environmental impact. They have a 100% carbon neutral delivery which keeps our planet healthy. 

For more information on Sendle’s Carbon Neutral Delivery and how they are helping to shape a better world, visit https://try.sendle.com/en-au/carbon-neutral-delivery 

We also source all our clothing from an Australian brand that believes in three key principles, quality is key, respect the details and keep it simple. We at Little Light Bubs believe in doing the right thing so we only source products from businesses/companies who are like minded and believe in responsible and ethically sourced materials/clothing 

Sizing

For more information on sizing, care instructions and materials go to 

https://www.littlelightbubs.com.au/pages/size-guide-fabrics-care

 

Social Media 

Do you have social media accounts?

Yes, we have social media accounts. You can find us on Instagram, Facebook and TikTok @littlelightbubs

Do you accept orders through Facebook or Instagram?

Sorry, we don’t accept orders through Instagram or Facebook. You can see our full catalogue of products here on our website and place your order. If you contact us through social media, we will happily direct you to www.littlelightbubs.com.au

 

Issues with my order

If I have an issue with my order, who do I contact?

If you have any issues with your order please contact us at salaam@littlelightbubs.com.au. You can also contact us here.

My order is damaged, what do I do?

If your order is damaged, please contact us at salaam@littlelightbubs.com.au and we will contact you regarding your order.